IF YOU NEED A RESPONSE IN UNDER 7 DAYS, DO NOT USE THIS FORM. INSTEAD, CALL THE TOLL FREE AIMM PHONE NUMBER LISTED ON THE BACK OF YOUR INSURANCE ID CARD. THE OFFICE IS OPEN FROM 9AM TO 5PM ET MONDAY – FRIDAY EXCEPT HOLIDAYS, AND THERE IS 24/7 VOICEMAIL WHERE YOU CAN LEAVE AN AFTER HOURS MESSAGE.